COMMUNICATION SKILLS DEVELOPMENT
Building better workplace relationships
Employees in health centers, clinics, and offices face an increasingly stressful environment. Patient care, administrative challenges, and changing regulations keep staff focused on putting out one fire after another. It is easy for staff to fall into poor communication habits. These habits not only erode workplace relationships; they impact patient care. Let’s Talk! is designed to direct attention to and strengthen communication between co-workers and with patients.
We know your teams cannot afford time away from patient care. Let’s Talk! is structured to fit within the time constraints of healthcare facilities. We work closely with you to find the best time to work with all of your staff to build their capacity to communicate with each other and their patients.
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In-person Training
Let’s Talk! includes four one-hour sessions: Session 1: A Framework for Understanding Poverty for Healthcare Professionals; Session 2: Communicating with Patients; Session 3: Communicating with Co-workers; Session 4: From Conflict to Collaboration.
Online Videos
To facilitate learning we provide online learning opportunities for participants to access in advance of the in-person sessions. This critical piece of the training supports the wide range of learning abilities and levels represented in health facilities.
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Change Assessment
The program incorporates a range of evaluation methods to measure learning and development. Pre and post training surveys measure reaction and skill level, and online assessments measure knowledge acquisition. Peer-led training facilitates behavioral application.
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Peer-to-Peer Learning
This, more than anything else, can demonstrate the degree to which participants apply their new knowledge to their work. Peer-to-peer learning can provide clear evidence of how the training is being applied, and can lead management to challenge their teams and support them where they need it most.
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